Google Reviews
Amy Bergrude
18:54 06 Dec 24
We bought a hot tub from a client of Magic City Home Leisure and to get the hot tub moved and re-set up was great. Everyone was efficient, kind and courteous. Alex Burckhard was great with all the set up instructions. We really appreciate the service and will be returning customers!!!
Christopher Greek
23:17 16 Nov 24
Best purchase in years! Love the hot tub, but most importantly the customer service was outstanding! If you are going to buy one in Minot buy one from Brandon and his team!
Bart Horner
23:23 28 Oct 24
We shopped in Williston and Billings for hot tubs and found the process to be exhausting as the sales people were not educated about the products they were attempting to sell. Save yourself the hassle and go straight to Magic City Home and Leisure. We dealt with Brandon. He walked us through the entire showroom (which is extensive and nicely done) and took us through a process that lead us to the perfect hot tub for our family. The process took a little over an hour and we made our purchase. The delivery was made to fit our schedule. Although the delivery could have been a little more seamless, Brandon and Alex resolved our concerns with just one phone call. Good customer service is hard to come by these days, but Brandon runs a good outfit and they are very responsive.
Kristen Boger
22:25 19 Oct 24
We bought our hot tub in July 2024 from Alex. He was very knowledgeable and easy to work with. Everything has gone so well from the purchase to delivery and installation, and all the questions in between. We decided to have an electrician put in a 220 outlet in October and we needed a fuse for the hot tub to make it work with the extra voltage. My husband called Magic City Home Leisure and spoke to someone about it, and they were not able to help him but to call back on Monday. After searching three of the hardware stores in town, we were not able to find the fuse needed. My husband then went to MCHL and spoke to Alex and he went and found a fuse on one of the in stock hot tubs so we could finish the project. Alex has been more than helpful every time we have been in there and we will definitely purchase from him again.
Donna bye
22:23 27 Aug 24
Ben M. was very knowledgeable on the many types of spas carried at this store and helped guide us to the one that best fit our family and our space!! Highly recommend!!
Brandon Davis
00:57 23 Aug 24
We had a fantastic experience at Magic City Home Leisure, thanks to Brandon! He went above and beyond to help us find exactly what we needed. His knowledge, patience, and dedication made the entire process smooth and enjoyable. If you're looking for great customer service, ask for Brandon—you won't be disappointed!"
Heidi Eid
16:31 13 Aug 24
I highly recommend Brandon at Spas etc. in Bismarck. He was very helpful at answering our questions & providing us with the correct products for our spa.
Justin Haugen
02:58 11 Aug 24
Magic city home and leisure is top notch!!! Great guys to work with from the sale to the delivery to the service!!!! Would definitely recommend them to anyone!!!!!!
Katie Ressler
23:02 15 Jul 24
Magic City Home Leisure as a whole is fantastic! Every single employee we have had contact with has been great! We have been buying our pool chemicals there for years and now just bought a hot tub. Alex was the salesmen we worked with. He was knowledgeable and so kind! He walked us through everything which made the process seemless! All the employees have been great at answering all our questions as they come up!
Holly Johnson
00:49 01 Jun 24
We had a wonderful experience with Alex at Magic City Home Leisure. He went above and beyond to help us get a hot tub that suited our needs. Highly recommend working with this team!
Lilly Jundt
18:22 25 May 24
10/10 recommend anyone shopping for any leisure needs to contact Magic City Home Leisure. It was the best buying experience I’ve ever had. Thank you Magic City Home Leisure for making everything so easy!
Terry Cupples
23:58 01 May 24
Went in numerous times prior to actually buying a Hot Tub and Alex made sure my choices were made factory what I wanted ! 100% recommend the customer service this establishment offers!
Jan Munyon
18:42 30 Apr 24
Great customer service: from sharing knowledge and info on the different spas before purchasing, to delivery and set up, and follow up help with all our questions! Brandon and his team took amazing care of us. The spa itself is a piece of heaven on earth, looks awesome and works amazingly. We look forward to many years of enjoyment for ourselves and with the grandkids, kids, family and friends when they visit!
Aaron Beck
18:52 23 Feb 24
So excited about our new spa. Got delivered today!! Everyone that was involved in the process was very professional and amazing to work with. Would definitely recommend!!
Jessica Schloesser
22:59 24 Nov 23
Very pleasant experience while purchasing our first sauna. Customer experience was great. The sales associate was knowledgeable and able to answer my questions without a problem. Also not pushy or trying to over sell anything.
Harley Cares
16:42 02 Nov 23
They are the best ! Super knowledgeable, friendly to deal with + great prices
Greg Hanson
15:46 14 Aug 23
Great people to work with. Willing to do whatever it took to male the sale. We are very pleased. Good honest people!!
Josh Coonrod
17:50 15 Jul 23
We went in knowing very little about what hot tub would work best for the family and Alex talked us through all the models and listened to what we were looking for. He gave us all the details upfront and was very honest when it came to setup, and delvery services. I would suggest anyone looking for a good experience in shopping for a spa go see Alex. Great service.
Joey Polsfut
00:41 08 Jul 23
Brandon and the team are always fantastic to deal with! Just all around a great experience and will continue to do business with them for years to come! Thank you 🙏🏼Can’t wait for my new sauna 😊Update! Absolutely love the new sauna! Nothing better than a great sweat after workouts!
Jennifer Strand
21:51 28 Jun 23
We are thrilled with the customer service that we have received from the staff at Magic City Spa. From the sales people, to the delivery and set up, to the polite responses to my calls about maintenance, everyone has been top notch to interact with. Our spa itself is everything we could have hoped for in relaxation. Highly recommend.
TARA SCHOEPPER
19:03 26 Jun 23
Brandon was absolutely amazing to work with, incredibly open and honest, not pushy whatsoever, and made sure we knew everything there was to know before making any decisions! We are forever customers!
Kelsey Biberdorf
01:32 28 Apr 23
We recently purchased a sauna from Magic City Home Leisure. Brandon and team were knowledgeable, always available and courteous, which made buying a sauna a great experience. They have a big showroom with lots of inventory so you can see the quality of what you’re purchasing. We also liked the fact that they provide delivery and setup, which went smooth. Highly recommend for all things leisure!
Ryan Kasper
18:36 06 Apr 23
I recently purchased a hot tub from Brandon at Magic City Home Leisure and had a fantastic experience! Brandon and his staff were incredibly knowledgeable and helpful in guiding me through the selection process. They were patient with all my questions and concerns and helped me find the perfect hot tub for my needs. The delivery and installation process was smooth and hassle-free, and the team was professional and efficient. The hot tub itself is amazing, and I've been enjoying it immensely since it was installed. Overall, I highly recommend Magic City Home Leisure to anyone in the market for a high-quality hot tub with excellent customer service.
Miriam Wilder
20:49 22 Feb 23
This company is fantastic I would recommend anybody to go and look at what they have, amazing products!! Also Brandon the manager is so helpful and patient with me. As I live in Williston, so texting was the easiest and fastest way to help me finish fixing my problem.! And a great and polite staff in the store and at your home installing and helping with follow up of product that you’ve got.
Beth Mayer
14:00 22 Feb 23
I highly recommend Brandon and his entire staff at Magic City Home Leisure. Brandon scheduled an appointment with my husband and I to look at various models setup in their store. Having the ability to see the different spa models and features made the decision easy for us to decide what was best for our family. We are very happy with our decision to go with the high quality Hot Springs Spa brand. The Hot Springs Moto Jet is like no other in the industry. The confidence to buy from a highly recommended dealer with a service department who is trained to service anything that may come up has confirmed we made the best spa choice from the best spa dealer. Thank you Magic City Home Leisure!
Marc Houg
21:54 24 Dec 22
We have absolutely nothing negative to say. Our experience with Brandon and his crew was outstanding. We live 4 hours away, they delivered our tub and set it up in short order. Brandon has been excellent in helping with technical support from the start up getting the water treated correctly to calibrating the icare system.
Lori Lippert
15:20 05 Dec 22
We highly recommend Magic City Home Leisure. The customer service was excellent. Brandon was so knowledgeable about saunas. He was able to answer all of our questions. The entire staff made the buying experience smooth and easy. Thank you so much!Darren and LoriDevils Lake, ND
Ben Magnuson
20:41 09 Nov 22
Magic city home leisure is the only place in Minot I would go for any of my home leisure needs, Alex was great to work with and helped me out with any questions I had. He was always quick to get back to me with any issues. Great customer service all around.
Katie Crowell
04:39 28 Sep 22
We had the greatest experience ever with Magic City Home Leisure!! My husband and I have a crazy schedule and I am so impatient and they totally made accommodations for both! I have had tons of questions and I texted them and they have explained everything to the T! On top of it buying our hot tub has been so great! Alone time with the kiddos to have fun and to open communication, relaxing time to read a book, also distress those muscles from the day, and the best is a nice calm soak with the husband.Recommend for everyone!
Leah J
23:18 17 Aug 22
Brandon was wonderful to work with! We live 2 hours away from Minot and was able to see options, purchase and arrange delivery all through text message which is my preferred way to correspond! Delivery went smooth and Terry, Jared and David were friendly and easy to work with as well. We haven’t got water to it yet but can’t wait to enjoy our new purchase!
Mallory Block
21:46 11 Feb 22
Brandon was wonderful to work with. He answered all of my questions and helped breakdown the maintenance costs for me between different models. Would recommend to anybody looking for a hottub.
Christopher Pederson
21:48 09 Feb 22
Purchasing a hot tub couldn’t have been any easier than my experience I had with Brandon and Magic City Home Leisure. Questions were answered with advice given when needed. Was shown different models that fit within the budget our family was willing to spend.Would recommend to anybody that’s in the market for not only hot tubs but all other products offered at Magic City Home Leisure.
Bruce Mack
21:13 30 Jan 22
Brandon has been very helpful with all my questions. Even when I ask the same questions over again. Now just waiting for the tub😁
josie gile
00:51 03 Jan 22
Amazing tub! Great people to work with, always answers are questions if we have any, even after hours! Love love love our hot tub!!
Josh Nelson
02:21 21 Dec 21
Best selection in town. Knowledgeable and polite sales staff. No one was pushy. Not to mention way better pricing than others in town. Would highly recommend if you're in the market for a spa.
Michael
17:37 07 Dec 21
Alex was very helpful. Very knowledgeable and kind. Will definitely be back soon.
Mason Hedberg
16:19 07 Dec 21
Best experience I’ve had in awhile! Young man in the store was very helpful. He was also very handsome 😉
Jess Francis
23:19 30 Nov 21
The price was far below ND competitors and the service/delivery staff was great!
Jamie Graham
03:34 29 Nov 21
Was extremely knowledgeable about the hot tubs and answered all of our questions. I didn’t feel pressured to buy anything. When we decided what we wanted the buying process was easy.
Jill Lohnes
20:46 26 Oct 21
BEST customer service we’ve experienced in a very long time! We felt comfortable the second we walked in. Brandon gave us honest advice with zero sales pressure. We couldn’t be more happy with our experience. Highly recommend to anyone!
Tonya Allard
01:55 02 Sep 21
Brandon was fantastic to work with along with his staff at Magic City Home Leisure. They are very knowledgeable and answered all my questions and concerns in regards to a pool. So excited to put one in next spring!! Thank you Magic City!!
Mike Santjer
22:49 09 Aug 21
Magic City Home and Leisure was great to work with and answered all of our questions. Brandon was very knowledgeable about the products and gave us many options to best fit our needs. Thanks you for the great experience!
Tammi Eldridge Warren
01:48 27 Jul 21
Magic City Home and Leisure was so great to work with. They helped us work with our insurance company to replace our old hot tub that was damaged in our move with a new one. They were honest and not pushy at all! Great customer service.
Adam Meade
18:08 03 Jun 21
My wife and I have been looking for a hot tub now for well over a year. It's a big purchase so we wanted to be sure on everything we chose out! Brandon made things a lot more easier and more comfortable with his knowledge great customer service! We cant wait to get our spa and start relaxing! Thanks for all the help 👍 highly recommend.
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